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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Contact connected to c...
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Contact connected to conversation through power automate but timeline is not loading on conversation.

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Posted on by Muhammad Danial 30

Using omni channel,

 A Contact is connected to conversation through power automate but timeline is not loading on conversation.

Attached Screenshots of the flow for better understanding,


pastedimage1683186305429v1.png

pastedimage1683186413378v2.png


pastedimage1683186473281v3.png


After searching the customer from the search is timeline is appearing fine,
where else if we are setting the customer from power automate flow we are unable to view the Timeline

pastedimage1683202672962v1.png

Any support will be highly appreciated.

Thanks in Advance 

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