RE: Mandatory Arrears duplicating deduction codes with same and prior deduction rates-GP18
Hi,
Currently, there are no known Quality Issues around what you’re seeing (duplicated records per employee in the Mandatory Arrears window). I double checked to be sure and tested mandatory arrears on version 18.2.1060 and I cannot replicate what you’re seeing. We haven't heard of others experiencing this either.
We did have an issue early on in GP 2018 in which the APR_APR30300 table would not get updated when a pay run was posted (when Advanced Payroll was not marked as registered). However, this resulted in the opposite of what you are experiencing - in that no records would be available to be posted as arrears in the Mandatory Arrears window. This issue was fixed with the release of version 18.00.0672.
When I see the duplication in your screenshot, it makes me wonder if there may be duplication elsewhere in the payroll tables. If there was a posting interruption during the payroll posting process and duplication occurred as a result, that could cause something similar in the Mandatory Arrears window. Have you had any problems/errors with payroll posting?
Can you actively replicate the problem? If you post a new pay run for one of the employees, do you see duplication for that arrear in the Mandatory Arrears window?
All in all, I would have to take a closer look at your system (data, steps being taken) to determine what is causing the problem. Our support team would be happy to help you dig into this further via a support case (as again, we’d really need to take a look at the data along with the steps being taken):
https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=1105c7fc-eac0-d55d-839e-de6385ca1138
Others in the community may have more to offer as well.
Hope this helps!
Thank you for using Dynamics Communities,
Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP
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