Dynamics GP Printer Setup not showing any printers, but can print from all other apps on machine

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Posted on by Althea ADS

Our customer just updated from GP18.0 to 18.2 in preparation for y/e payroll. One of the 10 users when they are in GP do not see any of their windows printers. They were going to test print a report and did not see any printers except pdf and one note. They went to Printer Setup in GP and same list - they do not see any of their network or local printers (there are 6-7 of them).

Any guidance is greatly appreciated!! This user must print checks today.

Thank you,

Althea

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Microsoft Dynamics GP

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EnlivenKevin 5 on at

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GP printer settings can get tied up with windows and group policy permissions. Are you able to see printers if you "run as administrator" when you open GP initially? This should give GP the necessary permissions to view all printers.

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Althea ADS 10 on at

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Thank you, Kevin. I had them reboot and then they could see the printers. It may be that I did the SP as them as admin and their users did not have sufficient rights perhaps.

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