web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to assign channel definition record to custom tile in customer journeys.

(0) ShareShare
ReportReport
Posted on by 10

I have recently created custom channel in customer journeys. It works but it shows an error/warning when i click on that custom channel when it's live.
...

I couldn't find any articles how to add that channel definition record. Can someone help me?

I have the same question (0)
  • Wojtekg Profile Picture
    10 on at

    It didn't add image in question so adding it here: 

  • Suggested answer
    sbtron Profile Picture
    Microsoft Employee on at

    The warning shows up because there is no "content" associated with the custom channel. For e.g. with the email tile you have to select the email record in order to send the email.

    Based on what you are trying to do with the custom channel you can associate an appropriate record with the tile while the journey is in draft mode. The custom channel will then pick up that record to send.

    This is just a warning and could be ignored if your custom channel implementation does not require any content be associated with it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 212 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 76

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans