Sales Invoice Printing Issue

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Posted on by Community Member

Dear all,

We are currently having an issue with one user who is experiencing problems when printing the sales invoice report. Some fields show a little bit more to the right or to the left.

This person is using the same report (same report selection as everyone else) and the same printer as the rest. If someone else logges into NAV from this person's computer, the report comes out just fine.

Also, in the past the user used to print the report without issues and all of the sudden it started to fail.

They are using Classic Client... Is it possible that the zip file is storing some wrong client preferences or might be corrupted?

Thank you in advance for your help.

María F.

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Community Member on at

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RE: Sales Invoice Printing Issue

Thank you Suresh and Alexander,

That did the trick. Not sure if this is worth to mention, but the user accesses NAV through Citrix and we did a couple of resets to his Citrix Profile as well.

Regards.

María
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Alexander Ermakov 28,094 on at

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RE: Sales Invoice Printing Issue

If other users are printing fine from the same computer to the same printer, most likely it is an issue with ZUP file. I'd recommend to delete it and check the results.
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Suresh Kulla 44,656 on at

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RE: Sales Invoice Printing Issue

Yes, that is possible, please delete the zup or ask the user to login into another computer and try.
Community Member on at

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RE: Sales Invoice Printing Issue

Sorry, I meant the ZUP file.