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Microsoft Dynamics AX (Archived)

Sales Invoice Series

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Posted on by 565

Hello! 

We recently noticed that when a sales order is made and left uninvoiced, it reserves a sales invoice number with it. 

So if another sales invoice is made, the system skips an invoice number for the uninvoiced sales order and proceeds with the next one. 

The consequence is that sometimes salesmen keep sales orders open for few weeks and post it in the next month. 

So sometimes when we take a quarterly sales report, some of the sales invoices are missing from the list and we check them to find that those are posted in the next month. 

How can we prevent this? Or at least, how can we have the invoice numbers in series based on posted sales invoices rather than have the system skip numbers for uninvoiced sales orders. 

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I have the same question (0)
  • Guy Terry Profile Picture
    28,924 Moderator on at

    I do not know for a way for a sales order to 'reserve' and invoice number. It should normally be controlled by the setup of the relevant number sequence (unless you have a code modification in this area).

    In Accounts receiveable parameters -> Number sequences, make a note of the number sequence used for Customer invoices. Then at Org admin -> Common -> Number sequences -> Number sequences, can you find that number sequence and post a screenshot of the settings on the Segments, References, General and Performance fast tabs?

  • Konrad U Profile Picture
    804 on at

    The only way I know of to reserve an invoice is if the invoicing routine tries to invoice and fails at which point the invoice goes into pending status. Deleting the pending invoices will also delete the number that was used on the attempt.

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