I am using Dynamics 365 online Customer service module. I want to track the actual time User spent on a Case. To achieve that I want to use Timer control. If user has opened the Case then timer should run and calculate the time and should pause when Case form is closed.
Can I customize the Timer control for this behavior or is there any other way to achieve this.
Thanks in advance.
Hi sainathas,
Unfortunately, you can’t use timer control to achieve it, because the timer control just counts down according to a time field.
If you insist on it, you can try to use js to achieve it, but it will be a difficult thing.
You can refer following link:
https://diyd365.com/2015/01/28/calculating-time-spent-in-minutes-on-an-activity-via-javascript-in-ms-crm-2015/
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/65050/calculate-total-case-time/251667
Regards,
Leah Ju
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Thanks for your response, I will try these options.
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