I am using Dynamics 365 online Customer service module. I want to track the actual time User spent on a Case. To achieve that I want to use Timer control. If user has opened the Case then timer should run and calculate the time and should pause when Case form is closed.
Can I customize the Timer control for this behavior or is there any other way to achieve this.
Thanks in advance.
Thanks for your response, I will try these options.
Hi sainathas,
Unfortunately, you can’t use timer control to achieve it, because the timer control just counts down according to a time field.
If you insist on it, you can try to use js to achieve it, but it will be a difficult thing.
You can refer following link:
https://diyd365.com/2015/01/28/calculating-time-spent-in-minutes-on-an-activity-via-javascript-in-ms-crm-2015/
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/65050/calculate-total-case-time/251667
Regards,
Leah Ju
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