In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

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Posted on by Domi Walker

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For helpdesk agents working in the queue of the received emails, it was very user-friendly to see a part of the body of the email in the view.

Since last weekend the Description field shows html code and no longer simple text.

Strangest thing is that it does still work in the old Internet Explorer. Both Microsoft Edge and Google Chrome show html code instead of the body.

This is what the field Description (Object) looks like in Edge

This is what the field Description (Object) looks like in Internet Explorer

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RE: In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

Hi Domi,

It's so strange, maybe you can try to press Ctrl+F5 to refresh or clearing the cache of browsers.

Or you need open the ticket with Microsoft and ask for support.

https://admin.powerplatform.microsoft.com/support

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Domi Walker 107 on at

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RE: In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

Thank you Leah Ju,

Now even stranger, but maybe it could help to understand.

As I was looking for a workaround I tried the following:

I created a dashboard that contains 1 view: Queue Items, type email, status active and queue equals our mailbox. The field "Description" nicely shows the body of the email.

BUT when I click on 'See all records', the 'Description' field is showing this again: "<html><head> <meta http-equiv="Content-Type" content..."

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RE: In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

Hi Domi,

Clicking on 'See all records' means to go back to main grid, so the queue item sub-grid has same error?

Or you can try to change grid with 'Power Apps Grid' to test it,just a sudden idea, not sure if it works.

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Domi Walker 107 on at

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RE: In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

Thanks for the suggestion, I'll have to ask the administrator. I don't have the permissions. But I will keep you informed, Leah Ju.

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Domi Walker 107 on at

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RE: In our mailbox queue we were able to see the body of the email when using the field Description(Object), since last weekend we only see html code

Leah Ju,

Sorry it took so long, but I finally got the admin to try out what you suggested. Unfortunately it didn't work. We are going to have to log a ticket with Microsoft.

Still, many thanks for the suggestion.

Regards,

Dominique

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