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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What are Case Template...
Microsoft Dynamics CRM (Archived)

What are Case Templates in CRM 2013 ? What are its uses ?

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Posted on by Mohammed Fakhri 402

What are Case Templates in CRM 2013 ? What are its uses ?

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    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: What are Case Templates in CRM 2013 ? What are its uses ?

    Hi Mohammed,

    Haven't heard about Case Template before. Can you share a screenshot please?

    It is possible that its some custom implementation (entity). You can check under customization >> entities

    Hope this helps.

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