17
I scheduled the customer journey to run today but it didn't send the email to the contacts from a segment and it says that it stopped.
Please see the screenshot below:
Note: Both marketing email and segments are still live when I checked.
Hi Partner,
Have any updates?
Please feel free to contacts me if you have any questions!
Could you click 'Yes' under title to close the thread if my answer is helpful!
Thanks in Advance! :)
Hi Emmanuel,
Based on your screenshot, it shows that these contacts are stopped in designer insights:
It means that contacts that have already entered the tile but stopped due to some reasons.
There are three reasons that a contact might get stopped at a tile during a journey:
(1) they unsubscribed from the mailing list targeted by the journey
(2) they got added to the journey's suppression segment
(3) they lowered their consent level below the minimum threshold set for the journey.
The stopped value is also displayed as the second value above the tile in the pipeline. Some tile types provide a Save as segment button here; select this button to generate a segment that includes all contacts that were stopped at this tile in the journey.
You can see a detailed breakdown of which contacts were stopped here and why by going to the Incomplete journeys view.
Refer to the Microsoft documentation for more details:
https://learn.microsoft.com/en-us/dynamics365/marketing/insights#designer-insights
#1
André Arnaud de Cal...
292,516
Super User 2025 Season 1
#2
Martin Dráb
231,409
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
