Dynamics Community Forum Thread Details

Appointment search API response doesn't match with the CRM scheduler proposals.

We are using CRM 2016, Version 8.1

Configuration

Service

Resource

CRM Scheduler Proposals

API Response:

Logged in user time zone is CST (UTC-5)

{{CRMInternal-Org-Api}}/v8.1/Search(AppointmentRequest=@request)/?@request={"ServiceId":"74849950-901d-ef11-9555-00155d104821","SearchWindowStart":"2024-06-28T13:00:00Z","SearchWindowEnd":"2020-06-28T23:00:00Z","Duration":150,"UserTimeZoneCode":"1","Direction":"2","NumberOfResults":10000}

"Proposals": [
{
"Start": "2024-06-28T13:30:00Z",
"End": "2024-06-28T16:00:00Z",
"SiteId": "d98fc0e3-36e8-ee11-954f-00155d103d85",
"SiteName": "TestSite",
"ProposalParties": [
{
"ResourceId": "a589ce99-3088-e911-9489-00155d835d7d",
"ResourceSpecId": "73849950-901d-ef11-9555-00155d104821",
"DisplayName": "Tes",
"EntityName": "equipment",
"EffortRequired": 1
}
]
},
{
"Start": "2024-06-28T18:30:00Z",
"End": "2024-06-28T21:00:00Z",
"SiteId": "d98fc0e3-36e8-ee11-954f-00155d103d85",
"SiteName": "TestSite",
"ProposalParties": [
{
"ResourceId": "a589ce99-3088-e911-9489-00155d835d7d",
"ResourceSpecId": "73849950-901d-ef11-9555-00155d104821",
"DisplayName": "Tes",
"EntityName": "equipment",
"EffortRequired": 1
}
]
}
]

The CRM scheduler proposals (3 slots) and API response (2 slots) don't match. The API response starts at "Start": "2024-06-28T13:30:00Z" UTC, which is 8:30 AM CST. This 30-minute difference is causing the last slot to be excluded because it falls outside the resource's working hours.

Quick Links