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Finance | Project Operations, Human Resources, ...
Suggested Answer

Transaction window is small

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Posted on by 161

Hi All,

After migrating to Dynamics GP 2018, for few users PC, the transaction windows and font look is very small and it is not proportional. I have already checked the windows update, system resolution and  display settings. But no change.

Any one can help me to fix this issue.

Thanks.

...

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  • Suggested answer
    Joseph Markovich Profile Picture
    4,001 on at

    You could try options in this community post from Microsoft:

    community.dynamics.com/.../display-and-font-issues-working-with-microsoft-dynamics-gp

    Joe

  • Suggested answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    14,141 Most Valuable Professional on at

    Hi

    Everything is explained here with a simple solution

    https://winthropdc.wordpress.com/2016/11/08/gppt-using-microsoft-dynamics-gp-with-high-dpi-on-high-resolution-monitors/

    Regards

    David

  • Suggested answer
    Derek Albaugh Profile Picture
    Microsoft Employee on at

    As mentioned, all of our display/font issue information along with some troubleshooting, for Dynamics GP, is in the following blog:

    community.dynamics.com/.../display-and-font-issues-working-with-microsoft-dynamics-gp

    As mentioned, Dynamics GP is tested with default display settings on the Windows OS and has no actual display settings of its own in the GP application. Changing these display options on the OS can potentially cause display or font issues to show in the GP application.

    I've also seen things like having a high-definition monitor attached to another machine cause display issues where, when that monitor was removed, the issues stopped, so it can be a investigation to pinpoint what may be causing the display or font issues to occur.

    The blog has some troubleshooting steps in it, and really all that we have on the GP support team, but obviously it isn't the 'end-all' of troubleshooting guides and you may find something completely different on your environment.

    Thanks

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