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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Server Side Sync Email...
Microsoft Dynamics CRM (Archived)

Server Side Sync Email Body Displaying ÿþ<

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Posted on by ChrisJC 1,540

We're on Dynamics CRM Online version 1612 (8.2.2.160)

I have one user who is set up with Server Side Sync and using the lightweight app in Outlook. When they manually track an email it is appearing in Dynamics with the body:

ÿþ<

Which appears to be some sort of Byte Order Mark.

How do I get the user's emails to track the body correctly?

*This post is locked for comments

I have the same question (1)
  • Community Member Profile Picture
    Community Member on at

    Our organization has experienced the same issue with one user, and we are also using 8.2.2.160

    Did Microsoft ever get back to you on this?

  • Verified answer
    ChrisJC Profile Picture
    ChrisJC 1,540 on at

    This appears to be an issue with the version of Office installed. I uninstalled it and installed from the Office 365 Software page and so far it hasn't reocurred. It also resolved an issue where the user would click a link in the Dynamics 365 Lightweight App which would open in IE rather than the set default browser.

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