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Customer experience | Sales, Customer Insights,...
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Contact entity not available after copy production to sandbox - Error during retrieval of Configuration Entity: entity doesn't exist

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Screenshot_5F00_41.png[View:/cfs-file/__key/communityserver-discussions-components-files/117/ErrorDetails_2D00_5.txt]

I did a minimal copy from production to Sandbox for test purpose. After the copy was done I get a error when navigating to the contacts.

see picture and logfile.

Does anybody have experienced this before?

Looking forward advice

I have the same question (0)
  • fran2105 Profile Picture
    416 on at

    All necessary applications are installed properly. However, error is still showing.

  • Suggested answer
    selim091087 Profile Picture
    20 on at

    Hi,

    Please check of all the applications on your environment are installed properly.

    check it via: admin.powerplatform.microsoft.com/.../applications

  • fran2105 Profile Picture
    416 on at

    We're experiencing a similar issue as well. The following error is showing up when I try to access the Contact entity: 

    pastedimage1609753862376v1.png

    There were no changes since the last time it was used. When I try to create a new contact, it is showing me this error: 

    pastedimage1609753996280v2.png

    Exception 'InvalidPluginExecutionException' occured: Error during retrieval of Configuration Entity: entity doesn't exist in the error log. 

    Are there any solutions to this please?

    Thanks!

  • Suggested answer
    selo0910 Profile Picture
    on at

    Edit: the sandbox had no marketing application installed. since Marketing application is a stand alone application you have to install this manuallly after copy prod to Sandbox.

    solved by installing Marketing Applicatin to sandbox.

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