Hi, According to the official documentation, Dynamics 365 is adding a one-pixel transparent image to the email, and the system will only register an email open event if the recipient also downloads an image of the email (including invisible GIFs). The actual number of opens may be greater than the number recorded in Dynamics 365 Sales. The link to this documentation is below. https://learn.microsoft.com/en-us/dynamics365/sales/email-engagement You can try sending a test email, adding an image to the email and then the recipient downloading the image to see if the email can be captured by the system. I hope my answer is helpful to you! If you have any other questions, please feel free to contact me. Best Regards, Rudy Zhang
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