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PO Invoice with some items broken or not as per quality standard

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Posted on by Hossam EL Hassan

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Hi,

What is the best practice for handling PO Invoices with some items broken or not as per quality. The vendor is agreeing to lower the invoice amount.

Do we need to go back to the PO and change the unit prices in order to match the invoice, or should we use the discount field against the invoice line, or is there a better way to do it.

We are looking for a way to avoid going back to change the PO.

Thanks.

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi Hossam,

If you have enabled change management, changing the PO line amount would require a re-approval. I would personally not change the PO line amount but lowering the price on the pending invoice or using the discount fields.

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saurabh bharti 15,039 Moderator on at

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In my opinion while booking invoice we can use discount field but need to check what inventory value it takes... or we can also add charge code to get that amount difference.

Even we can change unit price itself on invoice to capture exact value.

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