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Microsoft Dynamics NAV (Archived)

Customer Call off Orders

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Posted on by 65

we have a customer who orders printed items from us and pays upfront for those goods and we stock them on their behalf.

 

This is the scenario for the call off order how the customer does it do date

 

    1. Call off delivery for certain customers – could blanket sales order functionality work?..

       

      Call Off Order Scenario

      We will place an order on the supplier for 100 boxes of printed envelopes (as an example).

       We need to book these products into our warehouse and add to our stock file book in and then track the stock levels based on sales orders.   

      we will invoice the customer upfront for the 100 boxes and the customer will pay for these items.

       The customer will place an order either online or via telephone at a zero price (as they have already paid for the goods from original invoice).  When the stock of that product gets to a certain stock level (eg. 10 boxes left in the warehouse) then Centric will contact the customer to then get confirmation of them raising a new PO and then the process starts again.

      Question -

      1. how could this set up be used in NAV

      2. What would need to be set up on the item card for the reordering policy

Appreciate any advice that you can help with

thanks

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  • Suggested answer
    Saurabh Shah Profile Picture
    4,560 on at
    RE: Customer Call off Orders

    Hi,

    It seems that you are maintaining the Minimum level for the product in your warehouses since you have mentioned that you will inform the customer if only 10 boxes left.

    In this case, you can set the reordering policy as "Fixed reorder qty" on item card and can set the Reorder point and Reorder qty for the item.

    Reorder point is a level which is minimum level and if inventory goes beyond that you need to plan for the suplply.

    Reorder Qty is for the suggested ordering qty.

    so for an example: reorder point is 10 and reorder qty is set to 100 then whenever the inventory (considering current demand even if it is not actually shipped) below 10 then system suggest to order for 100.

    to get this supply suggestion you can run requisition worksheet or planning worksheet.

    I refer to use the requisition worksheet if your items are set as a Purchase items since requisition worksheet works only for purchase and transfer items.

    Please refer below link for more information

    msdn.microsoft.com/.../hh997355(v=nav.80).aspx

    msdn.microsoft.com/.../hh173710(v=nav.71).aspx

    Regards,

    Saurabh Shah

  • Suggested answer
    Suresh Kulla Profile Picture
    50,237 Super User 2025 Season 2 on at
    RE: Customer Call off Orders

    I think in your scenario blanket order work well since it looks like the customer like to order several shipments in over a period of time.

    msdn.microsoft.com/.../hh178558(v=nav.70).aspx

    Regarding the setting on the item card please check the below blog

    community.dynamics.com/.../inventory-planning-part-7-microsoft-dynamics-nav

    I think the setup you need to consider on item card is safety stock quantity.

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