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Customer experience | Sales, Customer Insights,...
Suggested Answer

Sending Customer Voice surveys in a bulk SMS Message

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Posted on by 202

We are interested in sending links to our customer voice surveys in text messages. Bulk text messages. I have found companies that will provide plug ins to make that happen however I am not certain we want to use an outside vendor. Please let me know if there is a way for us to make this happen on our own.

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  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    Lori, we do not provide out-of-the box SMS distribution channel but you can use company like https://www.twilio.com/. You can watch an example implementation at https://mymbas.microsoft.com/sessions/fb5c0a3a-e454-498d-a0ac-1e7698b491ea

  • Praneshj Profile Picture
    5 on at

    Hello Welly,

    I found this response interesting, I have similar kind of requirement that I have to send the survey link ( personalized survey link for each one) over the mobile phone in the form of SMS.

    I tried clicking 

    https://mymbas.microsoft.com/sessions/fb5c0a3a-e454-498d-a0ac-1e7698b491ea

    this link to see the example implementation but no luck, its displaying the below page
    pastedimage1634549789764v1.png

    could you please provide me any another link ? or help me with what are the best possible ways to distribute survey using Twilio connector ?

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