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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Not being able to acce...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Not being able to access the CRM

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Posted on by CM-23071357-0
Hi team, can anyone help in accessing the CRM? My VPN is connected and working, but I haven’t been able to access the CRM—this is the second day in a row. Any suggestions or recommendations would be greatly appreciated! Thanks in advance,
Categories:
Microsoft Dynamics CRM
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  • Suggested answer
    Inogic Profile Picture
    Inogic 713 on at
    Hi,
     
    Since your VPN is connected but you still can’t access the CRM, here are a few things you can try:
    1. Clear browser cache – sometimes old sessions can prevent login.
    2. Try a different browser – e.g., Edge, Chrome, or Firefox.
    3. Check CRM URL – make sure you are using the correct environment link (Dev, Test, or Prod).
    4. Confirm your credentials – sometimes account locks or password issues prevent access.
    5. Check network/firewall settings – ensure your VPN allows traffic to the CRM URL.
    6. Test from another network – if possible, try a different VPN or internet connection.
    7. Contact your IT/CRM admin – they can check if your user account has access or if there’s an environment outage.
    If none of these work, provide any error messages you see—they help the support team diagnose the problem faster.
    Hope this helps.
     
    Thanks!
    Inogic
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Hey!

    Can you post any image? You can remove your username and the first part of the domain, but definitively that's something that might provide some details on WHY you're not able to access...
     
    Regards,

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