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Service | Customer Service, Contact Center, Fie...
Answered

Show related cases that have the same opportunity in the case

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Posted on by 15

I have already created a lookup field (Opportunity) for case. And I want to show those cases that have the same opportunity in case form.

That is to say, when Case A is associated with Opportunity A, Case B and C and D are associated with Opportunity A.

I would like to see BCD records in Case A Form which the Related Cases section or Sub-Grid.

Is there any solution?

I have the same question (0)
  • Verified answer
    Haseeb Jamshed Profile Picture
    360 on at

    Quick View Form can be lethal in these types of Scenarios. You can easily show related records of Cases easily in Opportunity form.

    Please Mark my Answer if this is helpful. :)

  • Verified answer
    Amit Katariya007 Profile Picture
    10,409 Moderator on at

    Yes you can see please follow below steps which will help you to implement your requirement.

    1. As you already added a opportunity lookup on the case form.

    2. You will have to create a quick view form on the opportunity entity and add a sub grid on it which will have the step 1 lookup relationship.

    pastedimage1653580587920v1.png

    3. Add above quick view form on the case entity form. and it will show all the other cases which are associated with the currently opened case's opportunity.

    pastedimage1653580794318v2.png

    pastedimage1653580817611v3.png

    pastedimage1653580837979v4.png

    Thank you,

    Amit Katariya

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