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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Auto removal of queue ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Auto removal of queue item (email) once user reply to

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Posted on by Alaa Ramadan 4,130

A company using queue to receive emails. user convert first email in email conversation to a case.

Subsequent email showing in queue. 

User would like to email in queue to  Auto-removed once he/she reply to email from the queue. 

Is that possie with WF? 

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    You can do that using WF but that would require either some .NET code or the usage of one of Custom Workflow Toolkits.

    I would recommend using Power Automate Flow for that purpose.

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