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Auto removal of queue item (email) once user reply to

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Posted on by Alaa Ramadan

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A company using queue to receive emails. user convert first email in email conversation to a case.

Subsequent email showing in queue.

User would like to email in queue to Auto-removed once he/she reply to email from the queue.

Is that possie with WF?

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a33ik 84,319 Moderator on at

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RE: Auto removal of queue item (email) once user reply to

Hello,

You can do that using WF but that would require either some .NET code or the usage of one of Custom Workflow Toolkits.

I would recommend using Power Automate Flow for that purpose.

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