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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Drag and Drop not work...
Service | Customer Service, Contact Center, Fie...
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Drag and Drop not working in new schedule board when rescheduling a booking from Pool Resource to User / Child Resource?

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Posted on by Matthias Leon Attard 5

Hi, i am trying to follow this guide provided by Microsoft on Resource Pool Scheduling: Resource pool scheduling for Dynamics 365 Field Service | Microsoft Learn.

All is well until I get to this section: 

pastedimage1667899912365v1.png

For whatever reason I am unable to Drag and Drop a booking to a child resource and instead i get the following error:

pastedimage1667899987798v2.png

Did maybe Microsoft change something when releasing the New UI? Rebooking functionality does work but for client requirement reasons I need to be able to drag and drop.

Has anyone encountered this issue recently?

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