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Session Id : X8V7fhy2+aOeeBsoxLv7kR
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP Crashes when changi...
Finance | Project Operations, Human Resources, ...
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GP Crashes when changing email address

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Posted on 12 Jan 2023 19:32:03 by sdcraig 366

When the customer goes to Sales>Cards>Customer and tries to change the email address for a customer, they hit Save, GP Spins for a minute and the whole thing crashes - happens to every user, including sa and is happening in both companies - I ran a DEXSQL log and a Script Debugger but nothing really sticks out - they are in the cloud and just have the one RDS Server

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Microsoft Dynamics GP
  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 15:41:19
    RE: GP Crashes when changing email address

    I just went to Tools>Setup>Company>email settings and when I selected an option, instead of getting a basic or modern authentication screen, GP Crashed

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 15:35:54
    RE: GP Crashes when changing email address

    I do not believe they email out of GP but if Modern authentication is not setup, would it cause GP to crash when trying to edit an email address for a customer. They said his issue started happening about 2 months ago

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on 13 Jan 2023 at 15:31:54
    RE: GP Crashes when changing email address

    SY04900 is the syEmailSetupOptions table. We use it for Modern Authentication in the desktop client of GP.

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 15:19:21
    RE: GP Crashes when changing email address

    /*  Date: 01/13/2023  Time: 9:04:54

    stmt(138244336):*/

    {CALL SANDR.dbo.zDP_SY04900F_1(NULL,NULL)}

    /*  Date: 01/13/2023  Time: 9:04:54

    stmt(138244336):*/

    {CALL SANDR.dbo.zDP_SY04900F_1(NULL,NULL)}

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 15:17:54
    RE: GP Crashes when changing email address

    I am getting every one out tonight and will do what you suggested but I ran a DEXSQL log with both the custom screen in place and the regular GP screen and the last couple lines before it crashes reference the SY04900 - What does this table do?  there is only one line and everything is set to 1 except SETUPKEY and EmailAllowEmbedding which are set to 0  MSGraphClientID is blank

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 14:44:05
    RE: GP Crashes when changing email address

    I will do that and let you know

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on 13 Jan 2023 at 14:42:14
    RE: GP Crashes when changing email address

    Have all users log out of that GP instance, then cut/paste all .vba files out of the directory into a backup folder. Then launch GP and verify it still crashes...........

    If so, you probably need to rule out any third party products and customizations completely to verify it's truly a GP issue....

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 14:38:23
    RE: GP Crashes when changing email address

    From what I can tell yes - but I took the custom out of the picture and opened the regular GP screen and it still crashed

  • Derek Albaugh Profile Picture
    Derek Albaugh on 13 Jan 2023 at 14:34:59
    RE: GP Crashes when changing email address

    So it's a custom form/window, but not VBA?

  • sdcraig Profile Picture
    sdcraig 366 on 13 Jan 2023 at 14:29:31
    RE: GP Crashes when changing email address

    This is a custom screen but I made a copy of the Dynamics set file so it ws not pointing at the reports or forms dic,  logged in as the sa user and set the alternate modified form and report to a test user that was not pointing at the modified screen and when I pulled up the customer card - selected the button where the email addresses ar and tried to change it, I did not even have to hit save, I tabbed off the line and GP Crashed - probably going to end up opening a ticket with MS on this one - 

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