web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Parent Child Case Sett...
Microsoft Dynamics CRM (Archived)

Parent Child Case Settings

(0) ShareShare
ReportReport
Posted on by Vaibhav Jaiswal 100

My requirement is to use this setting without inheriting all the mandatory attributes from parent case to child case .

But when i am not selecting all the mandatory attributes  from the  "Available attributes", and try to use this setting then it is showing a prompt  "Select all mandatory fields for inheritance so that child cases are created correctly".

Is there any way to enable this setting without passing all the mandatory attributes to child case.

Thanks

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    I dont think we can override this behaviour, since there is no other way for us to configure.

  • Verified answer
    Vaibhav Jaiswal Profile Picture
    Vaibhav Jaiswal 100 on at

    Hi ,

    What i did was , i went to n:1 relationship of case incident_parent _incident and i deleted the mapping which i don't required , then on creating the child cases fields are not getting inherited (only for those for which i have deleted the mapping). I want to know is there any pros and cons of this method...

    Also i have one more doubt if i move the solution having case entity with all assets as component  in another environment . will my parent child case setting get moved along with the solution

    Thanks

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    Glad that you found a way to overide it. As long as Microsoft allows you to edit via ui its fine.

    You have to include the relationship into solution if you want to move to another environment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans