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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / push data to case enti...
Customer experience | Sales, Customer Insights,...
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push data to case entity through api

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Posted on by Anandhcrm

I am having a requirement to push data to case entity through rest api from third party system. Right now I am doing from postman.

xxxxxx.api.crm8.dynamics.com/.../incidents

There are some lookup values need to pass through this url. I know we can use the appropriate guid. but without using guid, is it possible to pass the data like using name field ?

And, in the case entity, one of the lookup field has onchange javascript customization is there. Will it be execute when we push the data through api ?

I have the same question (0)
  • Verified answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,397 User Group Leader on at

    Hi Anandh,

    You can refer to these posts:

    community.dynamics.com/.../using-alternate-keys-with-the-webapi

    stackoverflow.com/.../map-crm-web-api-lookup-to-the-name-field-instead-of-the-guid

    Also, onchange javascript customization will not trigger if you push the data using API. You need to write a plugin or power automate to handle this scenario.

  • Anandhcrm Profile Picture
    Anandhcrm on at

    Thanks Naveen.

    And, in the case entity, one of the lookup field has onchange javascript customization is there. Will it be execute when we push the data through api ?

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,397 User Group Leader on at

    Hi Anandh,

    API will not trigger the logic as onchange javascript customization works only on the client side.

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