Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Report sometimes gener...
Finance | Project Operations, Human Resources, ...
Suggested answer

Report sometimes generating split screen

(0) ShareShare
ReportReport
Posted on by Chocolate_Pizza 57

Hi all

This is an intermittent problem and so far only reported by one of our users.

The user is using Chrome (as are most of our users).

We use a customised version of AX and our user is finding that sometimes, we she clicks on print to generate a report, the screen is splitting into two horizontally with the report in the lower part of the screen and the original screen still showing in the top part of the screen.

If she closes the report and tried printing it again, sometimes it will display full screen (normally) and sometimes it will still only show the report in the lower part of the screen.

If she closes AX altogether and then goes back in, then the display will show normally.

I wondered if this could be a Microsoft Issue as the report display has changed in recent months, with a much smarter black/grey look and feel to it.

Any ideas?

CP

  • Chocolate_Pizza Profile Picture
    Chocolate_Pizza 57 on at
    RE: Report sometimes generating split screen

    Hi Ludwig

    I hope you get this message as I clicked on reply under your post but it doesn't seemed to have taken me to your post!

    I haven't tried another browser yet because only three people are reporting the issue out of 50 and everyone is using Chrome.  Instead, I've reset the users profile in AX who first reported the issue and am waiting for them to come back to me.  If that fails, I will ask them to use Edge for a while.

    Thanks

    CP

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Report sometimes generating split screen

    Good morning CP,

    Have you tried some other browsers and browser sessions?

    Did it make any difference?

    Best regards,

    Ludwig

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Report sometimes generating split screen

    Hi CP,

    Does the issue happen if you use the MS edge browser?

    In addition, has the user who sees the issue cleared the browsing history?

    And ... if the user who sees the issue runs an in-private browser session, does the issue show up as well?

    Best regards,

    Ludwig

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,489 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans