Hi all - we've tried to transition a client from Outbound to Real Time Journeys, but we seem to be hitting issues when trying to use Events.
There are multiple issues, but these are the most common ones:
- Calling the EventsAPI Registration endpoint returns "Success", but no purchaseId, and the Event Registration records from that call are nowhere to be found in Dataverse. And without a purchaseId returned, you can't call the finalize endpoint.
- When trying to create a new Web Application record a plugin errors.
- When trying to create an Attendee Pass for a Registration, a different plugin error, but with the same cause as above.
The common point of failure in the plugin trace logs seems to be when trying to authenticate (and it looks like it's till pointing to OB for some reason, but I can't see where to change that):
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Using Configuration entity <redacted>.
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_eventmanagementconfigurationid
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: modifiedon
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_authenticationtokenendpoint
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_configcachecreatedon
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_discoveryendpointurl
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_configcacheexpirationdate
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_configcacheexpirationinsec
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_authenticationresource
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Returned attribute: msevtmgt_organization_config
2026-02-17T07:59:03.4486035Z :: Information(170015) :: Assembled url is: https://<redacted>.svc.dynamics.com:815/EventManagement/api/org/<redacted>/web-application-settings?api-version=2016-06-30
2026-02-17T07:59:03.4486035Z :: Information(170015) :: EventManagementAuthenticationServiceProvider: GetAuthenticationService - Creating auth service for OutboundMarketing.
2026-02-17T07:59:03.7142309Z :: Information(170052) :: Fetched token via https://login.microsoftonline.com/<redacted> for scope http://microsoft.dynamics.marketing.plugin via ClientAssertionCertificateWithX5c. SystemUserId=null.
2026-02-17T07:59:03.8236042Z :: Error(170029) :: HTTP request failed
2026-02-17T07:59:03.8236042Z :: Error(170029) :: The remote server returned an error: (405) Method Not Allowed.
That Assembled URL looks like the old OB endpoint and seems to be coming from the msevtmgt_eventmanagementconfiguration table's msevtmgt_organization_config column's EventManagementCrmApiEndpoint value. How do I update this value to the RTJ endpoint?
For the Web Application record creation (in this case I was trying to create the downloadable website), the beginning of the plugin error is:
Exception Message: Exception 'InvalidOperationException' occured: There was a problem saving the web application settings. Try again. , CorrelationId: 4edad5c4-63ea-422e-becc-ff0d0f9b6052
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Plugins.WebApplicationPlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2026-02-17T07:59:03.4173498Z :: Information(910013) :: CurrentUserId: <redacted>
2026-02-17T07:59:03.4173498Z :: Information(170015) :: Executing 'PrepareWebApplicationOriginStrategy' for origin https://localhost:3000
2026-02-17T07:59:03.4173498Z :: Information(170015) :: The origin was successfully prepared and validated.
2026-02-17T07:59:03.4173498Z :: Information(170015) :: Executing 'RegisterWebApplicationStrategy' for origin https://localhost:3000
2026-02-17T07:59:03.4329930Z :: Information(170015) :: Web application was successfully registered.
2026-02-17T07:59:03.4329930Z :: Information(170015) :: Executing PropagateWebApplicationSettingsToServicesStrategy
For trying to create an Attendee Pass against an Event Registration:
Exception Message: Exception 'InvalidPluginExecutionException' occured: We couldn't create the registration record. Reason: , CorrelationId: c972f859-0342-4bc0-9b8b-d602864041f8
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Plugins.CrmRegistrationTicketManagerPlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2026-02-17T08:58:24.4764490Z :: Information(910013) :: CurrentUserId: <redacted>
2026-02-17T08:58:24.4764490Z :: Information(910018) :: Executing RequestTicketForCrmRegistrationStrategy for registration <redacted> of type msevtmgt_attendeepass
2026-02-17T08:58:24.4764490Z :: Information(910018) :: Registration entity type: 'msevtmgt_attendeepass' Registration id: '<redacted>' Related entity id: '<redacted>'
Any assistance would be greatly appreciated.
Thanks
James
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