Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Confusion about Micros...
Customer experience | Sales, Customer Insights,...
Unanswered

Confusion about Microsoft CRM licensing

(0) ShareShare
ReportReport
Posted on by Yaqub Ahmad 220

Hi experts,

I am confused that how the Microsoft licensing works in terms of access to the different modules/entities in Dynamics CRM? My client is using two type of licenses which are:

  1. Dynamics 365 for Sales and Customer Service, Enterprise Edition
  2. Dynamics 365 for Sales Enterprise

 

My assumption was that the users having “Sales license only” will have no access to the Case entity but as per my observation both the licenses work in the same way. With proper security roles both can access Accounts, Contacts, Leads, Opportunities and Cases. Is this how it should work? If yes, then what’s the difference?

 

Regards

  • Wouter Madou Profile Picture
    Wouter Madou 3,392 on at
    RE: Confusing about Microsoft CRM licensing

    Licensing within Dynamics has always been a trust based thing.

    AFAIK you are responsible for the creation and maintaining of the proper security roles, security roles with access as defined by the licensing model.

    So yes, you can give more access (technically) to a user even through it is not allowed to do so by the license.

    But this of course means a breach in the licensing contract and can result in serious penalties.

    Latest guide: go.microsoft.com/.../

    Anyway, licensing is a delicate topic, so I'm curious for other responses.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Kudos to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 225 Super User 2025 Season 1

#2
Vahid Ghafarpour Profile Picture

Vahid Ghafarpour 78 Super User 2025 Season 1

#3
Sahra Profile Picture

Sahra 43

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans