Customer Class ID in Great Plains Dynamics 18.5.1556

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I have used GP for many years, and this is a new issue for me.

We are working on setting up our customer credit limits. I am finding that I set the customer to the determined credit limit but somehow GP keeps resetting them back to what is in the default class for new customer setups.

For example: Class ID - Regular has a credit limit default of 1,000

Customer 123 has a credit limit of 10,000

We enter this limit on to the customer card itself

A few days later we go check and it is reset back to 1,000

Why is there something wrong in our setup or has something changed?

My IT department is trying to tell me GP resets limits nightly based on the class ID. In all my years with GP I have never had GP reset like this.

Thank you in advance for any help you can offer.

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Microsoft Dynamics GP

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Tim Wappat 5,701 on at

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Customer Class ID in Great Plains Dynamics 18.5.1556

I would clarify what makes them think that, my guess would be that there has been a SQL Job set up to sync these nightly on the database server.

Or someone is daily editing the debtor classes and when prompted on saving the edit, they are rolling down changes.

tim.