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Question about power automate and Field service work order

Posted on by 10

Hi !

I have created a Power automate flow for work orders.


It's just a simple flow, what it does is that every time a work order status goes to complete from any status, it will send me an email of it.

But apparently, when it happens, the flow runs four times consistent and sending me the same results four times.

Does anyone managed to get through this?

Email notif flow

wo-flows.jpg

  • Ian_P Profile Picture
    Ian_P 29 on at
    RE: Question about power automate and Field service work order

    We have had this as well using the Out of the Box field.

    We also have a customer field 'Complete - Date Only' that is created and set as a Date only value (no time). It is created by a Process, and once there is a value in it will not get updated again.

    When I changed the trigger to that 'Completed - Date Only' field, the Flow only ran once as expected.

    I have had this with other flows as well from other triggers where that ran multiple times despite the field only being updated once (verified in Audit History).

    Hope that helps to at least give a work around.

  • Xenophonic Profile Picture
    Xenophonic 10 on at
    RE: Question about power automate and Field service work order

    Hi Abdul,

    I still have not found it but I did enable Auditing in Dynamics a week ago.auditing_2C00_powerplatform.jpg

    would this help?

    My apologies, I still couldn't find that msdyn_name anywhere :/

  • Xenophonic Profile Picture
    Xenophonic 10 on at
    RE: Question about power automate and Field service work order

    Thanks abdul, let me quickly check that article.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Question about power automate and Field service work order

    Hi Xenophonic,

    Complete detaIl about auditing: Manage Dataverse auditing - Power Platform | Microsoft Learn.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Xenophonic Profile Picture
    Xenophonic 10 on at
    RE: Question about power automate and Field service work order

    Hi Abdul,

    How do I get to that page?

    My apologies if I ask newbie questions for this..

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Question about power automate and Field service work order

    Hi Xenophonic,

    Is auditing enabled for the system status column?

    pastedimage1666794065235v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Xenophonic Profile Picture
    Xenophonic 10 on at
    RE: Question about power automate and Field service work order

    Hi Abdul,

    My apologies for the late reply.

    And yes "msdyn_name": "00432" appears in all of the runs, all outputs are the same.

    the flow just runs four times.

    I have added that highlighted  to my component and I am getting the same 4 runs :|

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Question about power automate and Field service work order

    Hi Xenophonic,

    I am wondering if you can update me on my last reply.

    Do one thing more add highlighted part in your component

    pastedimage1666759678339v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Question about power automate and Field service work order

    Hi Xenophonic

    Are these same for all runs?

    "msdyn_name": "00432"

    msdyn_systemstatus

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Xenophonic Profile Picture
    Xenophonic 10 on at
    RE: Question about power automate and Field service work order

    [View:/cfs-file/__key/communityserver-discussions-components-files/764/wo1.txt]0726.wo1.jpg2627.jpg

    All four run shows the same exact file..

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