Error Register Sales order, Rollback?

(0) Share

Report

Posted on by Jaime Figueras

179

Hi, when we register an order of 5 lines, if the line 3 has enough quantity in item ledge entry and not enough quantity in warehouse entry. (because of decimals). How would Nav work?

a) Rollback all the lines. And no shipment is created

a) Makes a shipment of 2 lines.

I want to think that Nav rollback all the lines, but In my case, when I register that order I receive the message explaining that I have not enough quantity in warehouse entry. NAV makes a shipment of the first 2 lines. The problem is that in that line 3, NAV doesnt roll back the item ledge entry and neither the value entry. (Is this normal???) In that cases now I am deleting the item ledge entries and value entry of that line 3. Also I have to restore the pending quantities in item ledge entry. This is horrible!

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (3)

Verified answer

Suresh Kulla 50,243 Super User 2025 Season 2 on at

Like (0)

Report

Never delete the item ledger entries or any other ledger entries. This behavior is not standard, you might have some customizations which is creating this issue. Please check the customizations in the posting routine.

Was this reply helpful? Yes No
Jaime Figueras 179 on at

Like (0)

Report

Ok thanks! and what would be the estándar behavior?

a) Rollback all the lines. And no shipment is created

a) Makes a shipment of 2 lines.

Was this reply helpful? Yes No
Verified answer

Maneesha 5,891 on at

Like (0)

Report

you cannot rollback all

if you make the shipment of first 2 line you can be ship

but at first tell that : when you have deleted the item ledge entry , this is the serious case you have deleted already and now you are going to rollback

because rollback operation (credit memo) cannot found you item ledge entry

Was this reply helpful? Yes No
Jaime Figueras 179 on at

Like (0)

Report

Mmmm, ok... only one thing more so I can uderstand well... In this example....

Sales Order

Line Nº, Ítem,   Quantity,   Quantity in Ítem ledge entry, Quantity in warehouse entry

Line 1, Ítem A, 20,43     20,43    20,43

Line 2 Ítem B    10.54     10.54    10.53

Line 3 Ítem C    44.56     44.56    44.56

Line 4 Ítem D    30.21     30.21    30.21

If I try to ship all what would be the estándar behavior?

We have some customizations, but I need know exactly how should work. Maybe I have a commit that should not be.

Was this reply helpful? Yes No
Suggested answer

Suresh Kulla 50,243 Super User 2025 Season 2 on at

Like (0)

Report

It shoud roll back all the process if an error occurs.

Was this reply helpful? Yes No
Suggested answer

Maneesha 5,891 on at

Like (0)

Report

we dont know what is your exact customization has been done by you vendor so... you better contact your vendor and ask them how it will be operate your customization

But one thing to remember : Do not try to remove or delete ledger entries for any reason it is not recommended, because sometimes may be you cannot even rollback if you delete ledger entries

Was this reply helpful? Yes No
Verified answer

Amol Salvi 18,698 on at

Like (0)

Report

During shipping if you get any error then Navision roll back everything pertaining to that transactions.

I think you have just put the message for not having sufficient inventory and not stopping the users by that message . Check the customization did for the same.

As well as never ever delete the Item ledger entries which will make you database vulnerable.

Best option use 'UNDO Shipment' to undo your shipment

Was this reply helpful? Yes No