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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Loyalty Programs, Cards
Microsoft Dynamics AX (Archived)

Loyalty Programs, Cards

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Posted on by vivo88 1,066

I was configuring loyalty program for AX 2012, the setup is completed . The card numbers have assigned the to customers but when i do a transaction on POS from Loyalty cards, the system says "Card Number not valid" 

If anybody has idea about this please let me know.  And please let me know if more detail about the setup is needed.

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  • Ritesh83 Profile Picture
    Ritesh83 25 on at
    RE: Loyalty Programs, Cards AX 2012 R3 Retail

    I hop you have defined a loyaly program with proper tier and rules and associated same .

    chech loyalty card association with scehme and loyalty program, push the required job for same again.

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Loyalty Programs, Cards AX 2012 R3 Retail

    Yes, I have done all of those things and yet I keep getting the same error.

    Please if somebody could help me out.

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Loyalty Programs, Cards AX 2012 R3 Retail

    I am still facing problems with loyalty cards.

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Loyalty Programs, Cards AX 2012 R3 Retail

    Still waiting for some help in this issue.

  • Verified answer
    vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Loyalty Programs, Cards AX 2012 R3 Retail

    This issue is now solved.

    Below is the solution :

    1. in payment method select pay loyalty card instead of pay card and also in payment method ( set up ) area select point redemption

    2. in loyalty program in program tier select next year or next month instead of prev month.

    3. in loyalty program in tier rule fill 0 in minimum issued point field

    4. run loyalty scheme and update tier in periodic first than run the loyalty info job.

  • Community Member Profile Picture
    Community Member on at
    RE: Loyalty Programs, Cards

    Hi Vickram,

    payment method required to select:

    in customer master? in sales order?

    kindly guide regarding the payment method setup.

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Loyalty Programs, Cards

    Are you asking about the payment method - Loyalty card ?

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