Return sale order in sales & marketing module

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Posted on by Community Member Microsoft Employee

I am facing issue that on return sale order in create return from sales & marketing module original. So had discount on it
but return order have not incorporated discount on it giving total amount.

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Weaveriski 23,616 on at

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RE: Return sale order in sales & marketing module

When you copied in the sales order did you set the copy exactly flag? What process did you undertake to create the return order?
Ludwig Reinhard Microsoft Employee on at

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RE: Return sale order in sales & marketing module

Hello Alexi,

Do you have an update for us?

Have you been able to get this resolved already?

Best regards,

Ludwig
Community Member Microsoft Employee on at

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RE: Return sale order in sales & marketing module

Dear

In System it will shows only the item price., once you click the TOTALS button you can see the total amount which you sold to the customer. just calculate by manually the total and check it again.and make sure that if you selecting many items in several sales order, if it is yes don't close the window untill you select all items. and also use 'find sales order' to select the items., you can see all your sales orders there. and select the item and try it again.

Regards
Ludwig Reinhard Microsoft Employee on at

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RE: Return sale order in sales & marketing module

Hello Alexi,

You mean that the discount that you gave on the sales order is not considered in the return order.

Is that right?

Ludwig
fatihgork 3,815 on at

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RE: Return sale order in sales & marketing module

Are you adding lines manually? If so, can you please use "Find sales order" button and select original sales invoice you used while issuing?