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Customer experience | Sales, Customer Insights,...

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My customer journey has errors however I am not able to identify where those errors are

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Posted on by Catherine_marketing

15

Hello,

I have built a simple customer journey that I want to put live in order to test it. When pressing 'Check for errors', I am notified that there are errors and that I will be able to view these in the designer tab.

As you can see below there are no indications as to where these error are in the designer tab:

From a quick google I can see that it is supposed to look more like this...

Have I made an error in the way in which I have built my journey which means the errors are not appearing or is there something else wrong here?

Thank you so much!

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Susanne Sauer 45 on at

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Hi Catherine,

have you checked if all of the emails in your customer journey are „live“? If one of them is not live then the journey will not work and you will get an error message when you check it.

Other than that your journey looks good to me.

Regards, Susanne

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