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Customer Insights- Journey showing error after being published

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Posted on by Fariha Asmat

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Hello Experts,

I'm facing issue in customer Insights- journeys. I have created one simple journey and used the Customer Insight data segment in it. After publishing the journey I get this error . Even after hours this error persists. Please see the snapshot below.

Please help.

Best Regards,

Fariha Asmat

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Leah Ju Microsoft Employee on at

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Customer Insights- Journey showing error after being published

Hi Partner,

As i suggested before, you need open one support ticket with Microsoft.
Fariha Asmat 212 on at

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Customer Insights- Journey showing error after being published

@Leah Ju,

Thanks for the response, I have tried by creating another copy of the journey and also by creatin new journey with different Customer Insights segment. But getting the same error.
Leah Ju Microsoft Employee on at

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Customer Insights- Journey showing error after being published

Hi Partner,

Perform a copy operation for the current journey to see if the same error still occurs for the new journey.

If still, I would recommend that you follow the steps below to create a support ticket and seek professional help, as guided by the error alert.
Get Help + Support - Dynamics | Microsoft Docs

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