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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Insights- Jou...
Customer experience | Sales, Customer Insights,...
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Customer Insights- Journey showing error after being published

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Posted on by Fariha Asmat 216
Hello Experts,
 
I'm facing issue in customer Insights- journeys. I have created one simple journey and used the Customer Insight data segment in it. After publishing the journey I get this error . Even after  hours this error persists. Please see the snapshot below.
 
 
 
 
Please help.
 
Best Regards,
Fariha Asmat
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Perform a copy operation for the current journey to see if the same error still occurs for the new journey.
    If still, I would recommend that you follow the steps below to create a support ticket and seek professional help, as guided by the error alert.
    Get Help + Support - Dynamics | Microsoft Docs
  • Fariha Asmat Profile Picture
    Fariha Asmat 216 on at
    @Leah Ju,
     
    Thanks for the response, I have tried by creating another copy of the journey and also by creatin new journey with different Customer Insights segment. But getting the same error.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    As i suggested before, you need open one support ticket with Microsoft.

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