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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Issues with the displaying of mailings (blank spaces below button)

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Posted on by 25

We are experiencing problems whith the sending of emails (and test-sends) :

A big blank space is created below the register button while there is none in the design.

We have tested the issue on several mailing apps and it seems general.

This issue also seems to resolve itself and come back often which is pretty annoying.

These are emails created using different templates that we often use, the html is copied over from notepad and pasted using ctlr shift + v.

Some sentences are somtimes added but manually.

Here are some screenshot to illustrate that :

pastedimage1655367041843v1.png

pastedimage1655367055299v2.png

pastedimage1655367062974v3.png

screenshot-24.png

pastedimage1655367357883v4.png

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Antoine Humieres,

    "Some sentences are somtimes added but manually"

    Have you tried to delete this sentences? The blank content persists?

  • Antoine Humieres Profile Picture
    25 on at

    Hi Steve,

    Thanks for your reply.

    Yes, the issue can occur whether we add them or not..

    Regards,

    Antoine Humières

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