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Service | Customer Service, Contact Center, Fie...
Answered

Why a user cant see the Workflow error message

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Posted on by 30

Hi Guys

I have spent almost 3 hours trying to fix this issue. Can you please help me. i created a workflow to display a error message when the following two fields are empty.

pastedimage1658415384069v1.png

But when my client is using his user id, he is able to "Mark it as Complete" without entering the required field. and is not getting any error message. seems his rights are in a way by-passing this workflow.

What could be the reason for this?

 Any help is highly appreciated!!!!!!!!!!

I have the same question (0)
  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Doublecheck that the "Scope" field of validation workflow is set to "Organization". If it is set - can you please provide the screenshot of your workflow?

  • AishaKhan190210 Profile Picture
    30 on at

    Thanks alot Andrew:) it just fixed my issue. Really grateful.....

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