Taxes calculated but no taxes added on Invoice

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Posted on by Erick O

We have a strange scenario where everything on the Customer is set up correctly to have sales tax calculated and added to their invoice, but for some reason the tax was not included in the total on the Invoice and looking in the tables it looks like the tax applied to the Invoice is 0.

This customer has been invoiced the same way before and taxes were correctly applied.

We calculate our taxes through AvaTax.

Is there some place I should look for a setting to have changed? Or does someone know of a scenario where the tax is not included and where no change was made to the Customer to cause that?

Right now we only see this with one customer and as I mentioned we have invoiced this same customer correctly in the past.

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Microsoft Dynamics GP

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Becky Berginski on at

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RE: Taxes calculated but no taxes added on Invoice

Hello Erick,

If you are using AvaTax, I would discuss with Avatax why not taxes are being calculated for the item.