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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Omnichannel administra...
Customer experience | Sales, Customer Insights,...
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Omnichannel administration

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Posted on by Kedar Torvi 50

I am trying to set up omnichannel chat, SMS on trial instance environment region is USA.

Looks like some changes made in admin center. 

Always getting error when i try to save chat omnichannel as 

"An error occurred in the PreLiveChatConfigCreatePlugin plug-in"

searched digital messaging add on in admin center already & couldn't see this option there.

please help.

THanks,

Kedar

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Omnichannel administration

    Hi Partner,

    If your problem has solved.

    Please click Yes under "Did this answer your question?" to close this thread.

    pastedimage1599525491134v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Kedar Torvi Profile Picture
    Kedar Torvi 50 on at
    RE: Omnichannel administration

    Thank you so much

    It worked.

  • Community Member Profile Picture
    Community Member on at
    RE: Omnichannel administration

    Hi Kedar,

    These errors occur because though the solutions are already installed in your environment, they need to be activated before you can start using them.

    For more information, you can refer following link:

    https://docs.microsoft.com/en-us/dynamics365/omnichannel/troubleshoot-omnichannel-customer-service

    https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/380579/omnichannel-can-t-create-chat-channel

    https://triciasinclair.com/2020/04/26/troubleshooting-omnichannel-engagement-hub-setup-issues/

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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