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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / The server "Dynam...
Microsoft Dynamics NAV (Archived)

The server "DynamicsNAV71" was unable to process the request Demo Database.

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Posted on by ManishS 6,578

I am facing this issue, but for standard cronus database.

The server "DynamicsNAV71" was unable to process the request.

I can see the service running, development starts normally.

My laptop is on domain, I can access all server database & RTC, but the database locally installed gives error when i start RTC only

NAV Version 2013 R2 IN, Build 36310.

OS Windows 10 Pro.

I have checked the event Log.

This is what I found in the event log.

Fault bucket 125434532095, type 5

Event Name: DynamicsNavServiceException

Response: Not available

Cab Id: 0

Problem signature:

P1: Microsoft.Dynamics.Nav.Server

P2: 7.1.36310.0

P3: 532a1258

P4: mscorlib.dll

P5: 4.6.127.1 built by: NETFXREL3STAGE

P6: 561da455

P7: 321

P8: 10

P9: System.ArgumentException

P10:

Attached files:

C:\Users\Administrator.MANISHS\AppData\Local\Temp\1936.423.635884580487623459.dmp

C:\Users\Administrator.MANISHS\AppData\Local\Temp\1936.423.635884580487623459.txt

C:\Users\Administrator.MANISHS\AppData\Local\Temp\WER463E.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft.Dynami_a23d6ce98f62967b9c9c5a5ad5a1543b746dfdb_00000000_1850538c

Analysis symbol:

Rechecking for solution: 0

Report Id: 2d4ea27a-bb56-11e5-8d83-f04da26c5321

Report Status: 0

Hashed bucket: 383c6f03558151ab11829fe8a2e7feb8

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    I had the same issue. You need to install or reinstall Microsoft Silverlight 5. Very easy fix. I had the exact same error as I needed to fire up a NAV 2013 R2 instance for development purposes.

  • Suggested answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    check firewall settings; to test turn off firewall.

    check if sql protocol "named pipes" is enabled.

  • ManishS Profile Picture
    ManishS 6,578 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    OK.

    Now RTC is working, but one issue I am unable to understand.

    If i am connected to my office LAN then my local demo database (RTC) works.

    If off network (LAN) then when starting RTC i get the error "The server "DynamicsNAV71" was unable to process the request Demo Database"

    My Laptop is in domain, both the user Domain & Local are added in SQL & RTC.

  • keoma Profile Picture
    keoma 32,675 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    after new installation also check, if you have enabled named pipes protocol in sql services mgmt tool. it's also needed to connect to nav service and the database correctly.

  • mmv Profile Picture
    mmv 11,465 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    Hi Manish,

    Has it worked?

  • Verified answer
    ManishS Profile Picture
    ManishS 6,578 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    I have formatted my laptop and now i am installing all the things.

    Once done will update you guys.

    Thanks for your support :)

  • Suggested answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    try to run the sql server service with a different user, e.g. the local system user. restart the sql server service and the nav service.

  • Verified answer
    ManishS Profile Picture
    ManishS 6,578 on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    Microsoft Silverlight is not installed on my laptop, checked all folders, via control panel.

  • Suggested answer
    Miguel Llorca Profile Picture
    Miguel Llorca User Group Leader on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    The problems related to mscorlib.dll usually are associated to Silverlight. If you have Microsoft Silverlight try to uninstall or upgrade/repair.

    You can also try manually registering this dll.

    Good luck!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The server "DynamicsNAV71" was unable to process the request Demo Database.

    Hi Manish,

    Do one thing did you try it on different machine to check that there is nothing wrong with  setup and other content?

    If it works there then you have to find out registry with Dynamics and deleted from over there. after that restart the machine to apply the registry changes then try to install and check the connectivity.

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