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Personlization Issue

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Posted on by 21
I have a new user who is having trouble adding the /Balance Account Name/ field to the general journal page. He sees the field in the list on the right side but when he drags it over it is slashed out in red and doesn't allow him to move, add, hide, etc. What's strange is other users with the same permissions already have that field on the same page under their user. I also attempted to personalize the field under customizing the profile (roles) and I'm getting the same issue. I am a super-user. See screenshot. Does anyone have a thought as to what is going on? We are on BC23 in the cloud. 
 
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  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 4,089 Super User on at
    Personlization Issue
    YUN ZHU and TeddyH are correct, it looks like its as bug. It doesn't work on my side either.
     
     
    Valentin Castravet
    Zander ERP Services
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    TeddyH Profile Picture
    TeddyH 12,720 Super User on at
    Personlization Issue
    This could be a bug on variable field. I tried on my side and couldn't get it to work also.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 59,926 Super User on at
    Personlization Issue
    Hi, I tested it and had the same problem as you.
     
    I looked at the standard code and it looks like this variable. This may be the reason.
     
    Hope this helps.
    Thanks.
    ZHU
  • Finn1980 Profile Picture
    Finn1980 21 on at
    Personlization Issue
    I know it seems impossible but you can see the screenshot. It will not allow him to add that field. I verified that another user with same permissions is having the same issue. It doesn't seem to be a permissions issue since I, being a super-user, can't add the field while customizing the profile. One of you test it out and see if you get the same results. 
     
    I have tried clearing the customization but no change. This is baffling to me!
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    Jun Wang Profile Picture
    Jun Wang 3,539 Super User on at
    Personlization Issue
    another way to test it out is ask other user to create a new profile export it and import it back to the user who has issue
     
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    Jun Wang Profile Picture
    Jun Wang 3,539 Super User on at
    Personlization Issue
    this is not possible. if user see the field, he should be able to personalize to add the field.
    how ever, check if any permission related restriction is causing it, which is unlikely. 
  • Suggested answer
    TeddyH Profile Picture
    TeddyH 12,720 Super User on at
    Personlization Issue
    Try to Clear Customisation on the top right and redo the personalisation.
    I don't see the reason why you couldn't add it.
    You need to drag out from the field list to the page.
    When you click the field on the field list, it only preview it.
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 2,706 Super User on at
    Personlization Issue
    Hi
    I have ever needed to delete the personalization of this page, I hope this can help you a little.
    Best regards
    Gerardo

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