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Dynamics 365 Community / Forums / Finance forum / Sales order status not...
Finance forum

Sales order status not changing after Order delivered

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Posted on by 180

Hello everyone,

Sales Order status does not change to delivered but all lines having status delivered. No deliver reminder remaining and inter company purchase order having status received. The sales order is derived and purchase order is origin. 

The warehouse management process are used and load of the sales order has status shipped. Shipment has status shipped and work completed.

( Reference - https://community.dynamics.com/ax/f/33/t/227059 )

I am having the same problem in Dynamics 365 Finance and Operations, but I cannot seem to find a permanent solution for it.

.............................................................................................................................................

I am trying to cancel the deliver remainder (because it was given as a solution is above link), but it is giving the error: -

"The quantity cannot be reduced. The number of stock transactions on order is too low because the quantity or part of it is referenced by an output order or a works order or is marked against other transactions."

Can you please tell me how to add and cancel it?

Also, how did you permanently solve this problem? 

( I mean we cannot do this every time by adding the deliver remainder and cancelling it. )

With regards,

Anurag Nagarkoti

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    299,397 Super User 2025 Season 2 on at
    RE: Sales order status not changing after Order delivered

    Hi Anurag,

    Recently, I have seen a similar issue on a purchase orders which was completely invoiced, but has a wrong status. We found out that there was a record in the PurchParmUpdateLine table with reference to the PO line, but without a ParmID filled. When there is a PurchParmUpdateTable record, also with an empty ParmID, the order line remained open. Can you check the status of the sales order lines which one has an incorrect status; then you can focus on this order line to look into the SalesParmUpdateLine table for possible a same cause.

  • Anurag Nagarkoti Profile Picture
    180 on at
    RE: Sales order status not changing after Order delivered

    Hi Andre,

    Table PurchParmUpdateLine and SalesParmUpdateLine table does not exist.

    1111.png

    However, when I check the record for my sales order in SalesParmUpdate table, there is no record for my sales order. What can be the reason for this?

    I am using warehouse management processes to ship the order.

  • Verified answer
    Anurag Nagarkoti Profile Picture
    180 on at
    RE: Sales order status not changing after Order delivered

    Hello everyone,

    I found the solution. I was not posting the packing slip due to which the status of the sales order did not change.

    Regards,

    Anurag Nagarkoti

  • André Arnaud de Calavon Profile Picture
    299,397 Super User 2025 Season 2 on at
    RE: Sales order status not changing after Order delivered

    Glad you found your answer. I wrote the wrong table names. Should be SalesParmLine, PurchParmLine and PurchParmTable.

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