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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Outlook Email ID in CRM
Customer experience | Sales, Customer Insights,...
Suggested Answer

Outlook Email ID in CRM

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Posted on by Hubert Solecki 170

Hello, 

We have a plugin that uploads to Azure blob storage, all Emails Attachments synchronised by Server Side Synchronisation. 

We had an issue that lead to a complete deleton of our Azure storage account so we have lost all our attachments. 

In order to retrieve them back, we are thinking of requesting Outlook APis' to upload again all synchronised emails attachment to Azure blob storage. 

To do that, I need to get the Outlook email Id of the synchronised emails. Is this ID is stored somewhere in the CRM ? 

Thanks in advance, 

Hubert SOLECKI

I have the same question (0)
  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,020 on at

    Hi Hubert Solecki ,

    You will find the enabled CRM user email id under the Settings --> Email Configuration.

    pastedimage1644346198580v1.png


    Thanks,
    Manoj.

    Please mark this as VERIFIED if it helps.

  • Hubert Solecki Profile Picture
    Hubert Solecki 170 on at

    Hi, I'm not looking for CRM User email id but the Outlook ids of email activities that are synchronised in CRM via the server side synchronisation.

  • Suggested answer
    Marcel Lathouwers Profile Picture
    Marcel Lathouwers 175 on at

    Hi, did you check the fields exchangeitemid and exchangeweblink on the email entity in D365? Not sure if they contain the value you are looking for .

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