web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Setting "set regarding" to multiple opportunities

(0) ShareShare
ReportReport
Posted on by 200

we need to set / track emails to multiple opportunities for example a client replies in one email on two opportunities. We have been copying the email and pasting in our inbox and then using the add on setting each email to the relevant opportunity as i understand you can only track to one entity however recently the second email is getting stuck saying "Track pending" and therefore not showing on the opportunity timeline. 

Any suggestions of a fix? 

Thanks in advance for any assistance. 

I have the same question (0)
  • Suggested answer
    Tweety Whitfield Profile Picture
    Microsoft Employee on at

    Hi Louisa,

     Please reference the article below and let me know if this resolves your issue or not.

    An email or appointment tracked with Dynamics 365 App for Outlook shows as "Track pending" (microsoft.com)

    Thanks

    Tweety Whitfield

  • louisa lane Profile Picture
    200 on at

    Thanks for the reply, we have checked the setting and all ok, i don't think this is the problem as the a user can track some emails but not others. It is normally when we have copied the email and pasted it in the inbox that it sticks on track pending.  Thank you anyway for the suggestion.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Manoj - ManoVerse Profile Picture

Manoj - ManoVerse 77 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 43

#3
Chris1968 Profile Picture

Chris1968 20

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans