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Microsoft Dynamics AX (Archived)

AX 2012 cannot print SSRS report, failed to create report folder.

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Posted on by 5

We have copy the ax environment to an new machine, after config, reports can be deployed on ax AOT, but when i try to print one ssrs report in ax,  nothing happened.

Then I try to check reporting config in ax. path: System administration/Setup/Business intelligence/Reporting Services\report servers.  i clicked 'validate setting', it says

"DynamicsAX - success".

Then I click "create report folder", I've got an error "Unable to identify username or group name“GUILIAN\KECAI-YINGYONG1$”。"

besides, SSRS works fine in the machine.

question: 

“GUILIAN\KECAI-YINGYONG1$” is the original system account, but in the current machine i don't have the domain and user.
 I don't know where i can set this account to do the action, I want to change to use another account.

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I have the same question (0)
  • Mea_ Profile Picture
    60,284 on at

    Hi sunnysun,

    Did you update business connector user under  System administration > Setup > System > System service accounts ?

  • sunnysun  Profile Picture
    5 on at

    Yes

  • sunnysun  Profile Picture
    5 on at

    do anybody has new ideas?

  • Verified answer
    guk1964 Profile Picture
    10,888 on at

    The installer scans sysserversessions to figure out which service accounts to add to the DynamicsAXBrowser role. 

    There may be old/ invalid entries, so remove all records in the SysServerSessions table.

    You may also need to restart the AOS .
    Other useful info:  https://www.erpsoftwareblog.com/2016/05/microsoft-dynamics-ax-2012-report-deployment/

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