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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cant close or deactiva...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Cant close or deactivate a sequence.

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Posted on by jasonkann

Hi All, I Can't close or deactivate a sequence.

"There was an error calculating dependencies for this component. Missing component id {0}"

Anyone know how I can fix this please and be able to remove?

Jason

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  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi jasonkann,

    According to the following link, this error occurs if your sequence is migrated from another environment:

    https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/an-error-calculating-dependencies

    Please check that your migration steps are correct:

    https://learn.microsoft.com/en-us/dynamics365/sales/migrate-sequence

    If your queue was created in this environment.
    Normally, when you delete an active sequence, the records that were connected with the sequence will be disconnected from it.

    Please check if the sequence has some custom connections or custom mappings established with other entities.

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