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31Hi everyone,
I wanted to ask whether others are experiencing recurring call quality issues when using Teams Telephony together with Dynamics 365 Contact Center.
We have repeatedly noticed problems with overall phone quality during calls. The issue is not always easy to isolate, because it can appear in different forms, for example:
- unclear audio quality
- delays
- interruptions
- unstable call experience
At this point, I am trying to understand whether this is something others have also observed in a similar setup, or whether it is more likely related to a specific configuration or environment issue on our side.
We have already involved Microsoft Support, but so far we have unfortunately received little to no useful feedback, and we have not yet been able to get a satisfying answer or resolution.
We are a Dynamics partner, so we are quite familiar with the Dynamics side. However, we do not have the same depth of knowledge yet when it comes to Azure Communication Services (ACS). That is why any practical experience, recommendations, or lessons learned would be highly appreciated.
A few questions to the community:
- Are you using Teams Telephony with Dynamics 365 Contact Center in production?
- Have you experienced call quality issues in this setup?
- Have any of you compared this with a setup using Azure Communication Services (ACS) directly?
- In your experience, was ACS better, worse, or about the same in terms of call quality and stability?
I would be especially interested in hearing from anyone with practical experience in both setups.
Any help or shared experience would be greatly appreciated. Thanks in advance.
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