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Service | Customer Service, Contact Center, Fie...
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How can I pause the elapsed time when the sub status is incomplete. WO

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Posted on by 186

I have a field Elapsed Time which is calculating (starting time, Now()).
I have to pause the time when the Sub Status is at Incomplete, 
Already created a workflow but cant find the thing to pause the time.

pastedimage1637133167693v1.png

Anyone
Thanks in Advance.

  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    The calculated field simply calculates the difference between two times which is not able to be suspended even if it is not in workflow.

    You can try to add a Timer Control in your form to achieve your requirement.

    pastedimage1637141296871v1.pngpastedimage1637141416949v2.png

    Here is an example.

    Dynamics 365: Add a Countdown Timer to a Form using a Timer Control - The Marks Group | Small Business Consulting | CRM Consultancy

  • James_Oliver Profile Picture
    186 on at

    hi Nya,

    Will I be able to pause the Timer Control when the sub status is Incomplete.

    ahh, Thank you so much Nya for replying, I always wait and expect your comment because it helps  

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