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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Installing D365 Guides...
Service | Customer Service, Contact Center, Fie...
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Installing D365 Guides into production environment error

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Posted on by Robert Drlicka 5

Hello, bought a license and followed the provided step by step guide for setuping Guides along with assigning basic roles, and for the past week we keep encountering this error when trying to install Dynamics 365 Guides into the production environment (step 2). We also tried troubleshooting the problem by creating a trial account but keep encountering the same error even there on default environment and different networks. Explaining the error would also help tremendously.

--

NotProvided
Entity 2c2845ff-cc43-4c20-a7c4-d96373a12e8d is not a renamable entity. Hence Entity Display Collection Name cannot be modified
Error code
-2147220933
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Warm regards.
  • Robert Drlicka Profile Picture
    Robert Drlicka 5 on at
    RE: Installing D365 Guides into production environment error

    Hello and Thank You for the swift reply to our question. The problem was resolved thanks to your suggestion by it possibly being related to the database. Setting the database language during its creation to English (United States) fixed our error and we managed to finish the setup successfully. Have a nice day.

    Warm regards.

  • Verified answer
    DavePinch Profile Picture
    DavePinch on at
    RE: Installing D365 Guides into production environment error

    Hi Robert,

    I am a PM on the Guides team and I haven't seen this issue before. The support team will have tools to investigate. Log into the Power Platform Admin Center at https://aka.ms/PPAC with the account that you used to create your trial or subscription. On the left side menu, look for Help+Support and open a support ticket. If you don't get traction or cannot open a ticket, email me at davepinch@microsoft.com and we can help you get unblocked.

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Installing D365 Guides into production environment error

    Hi Robert Drlicka,

    About Error Code -2147220933:

    Name: InvalidOperation
    Message: Invalid Operation performed.

    Please check if it is related to region first:

    pastedimage1675755446604v1.png

    Another possibility is related to the database:

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/173257/not-able-to-enable-data-encryption?pifragment-97030=1

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