Caller Recognition and automatic logging for incoming calls (in Germany)

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Posted on by Leif_23

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Hi all,

I hope everybody is fine. I am currently looking for a tool which enables our salesforce to do better especially on incoming calls with automatic logging of the activities and caller recognition (opportunity) upon ringing.

With my initial research for the German market, I found the following providers

Aircall (rather expensive 30-50 €/user/month)
3CX

Are there other options available? Could anybody recommend anything? Thanks!!

Happy Easter!

Leif

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Answers (1)

Leif_23 165 on at

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RE: Caller Recognition and automatic logging for incoming calls (in Germany)

Thx - do you know any solution which works for Mac computers also?
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Nya 29,056 on at

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RE: Caller Recognition and automatic logging for incoming calls (in Germany)

Hi Leif,

It is recommended to use the following tool to achieve your needs.

Telephone Integration: Phone connected to Dynamics

Here are the main features of it.

And here is a video tutorial.

TelephoneIntegration: Connect your phone system to Dynamics 365 - YouTube

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya